Uber partners and passengers that are looking for ways to contact Uber may find this to be quite a challenging undertaking. We’ve probably all had the experience of calling some company’s customer service hotline, just to find ourselves waiting in line forever and finally speaking to some outsourced call center clerk who doesn’t really know anything more than we do. Probably not an unusual experience, right?
But if you’re looking for a classic Uber customer service phone number, you’ll probably be a little surprised to find out that such a number simply does not exist.
Yes, that’s correct, there really is no such thing as an Uber contact number.
In fact, to successfully find any Uber contact information anywhere on the web, quite a bit of research and time is necessary. That’s why we challenged ourselves to show you the best approaches to contact Uber effectively.
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- 1 Contact Uber: Phone Number?
- 2 7 Ways To Contact Uber
- 2.1 1. Uber Help Portal
- 2.2 2. Contact Uber via Email
- 2.3 3. Uber Partner Sites and Local Uber Email
- 2.4 4. Live Chat
- 2.5 5. Uber App
- 2.6 6. Visit Local Uber Office
- 2.7 7. Emergency Only!!: Critical Safety Response Line
- 3 Uber Customer Service: Conclusion
Let’s start with that part of the Uber customer service you might be looking for, that you would typically assume exists, but doesn’t:
Contact Uber: Phone Number?
Do you have a question or issue and would like to speak with a human being and call Uber? Unfortunately, they currently do not have a phone number to contact them, except strictly for emergency situations.
Please note: Uber has a Critical Safety Response Line in place. This is what they say about it:
“If you require immediate police or medical attention, please call 911. Once all parties are out of harm’s way, and the necessary authorities have been contacted, please dial the number below to speak with an Uber representative.
Please note that this line is strictly for users who require safety-related assistance.”
So if you’re trying to get an instant ‘human’ response to a non-emergency problem as a driver or passenger, there currently is no (you can’t call Uber, to speak with a human being on the phone, you would have to call a taxi) Uber customer service phone number. In case of an emergency, call 911 first and then the Critical Safety Response Line.
7 Ways To Contact Uber
There is no Uber contact phone number (except the above mentioned Critical Safety Response Line), but here are other ways to contact the ride share company. Depending on the nature of your question or the urgency of your problem, one of the approaches is going to be more effective than the others. Let’s start with the most convenient and accessible method:
1. Uber Help Portal
The name says it already: this is the official “Uber customer service” for its partners and passengers. Generally, help.uber.com would be your first step when trying to contact Uber. The Help Portal will give you a choice between “for riders” and “for partners”, which, of course, means for passengers or Uber drivers. As you land on the Help Portal for Uber partners, you’ll find a list of popular topics, such as:
- “Reset My Password”
- “Technical Issues”
- “I didn’t receive my direct deposit”
- …and many others
The FAQs covered on the Help Portal are of a fairly universal and basic nature.
However, you do have the option to customize the information on help.uber.com by either logging in (for Uber partners only), or by selecting a specific city. The information available will then be tailored to your personal account (if you log in), or to your chosen city.
2. Contact Uber via Email
Contacting Uber via email at [email protected] is the first option where an actual human being will respond to your question (or complaint). Depending on your specific inquiry, you’ll receive anything from a relatively generic Uber customer service response to an individualized response addressing your question in detail.
If your Uber contact provides an answer to your question, but you have additional questions, be sure to respond to that same email thread, instead of contacting Uber customer service again by using the general support email address. Your Uber contact will very likely remain the same as long as you respond to the same thread.
As a general rule, asking one question at a time will have a much higher success rate than asking multiple questions at once.
If you contact Uber via email, but the response you received was not helpful, you can simply start the process again by sending an email to the generic Uber support email address again (similar to hanging up and dialing again when on the phone with an unhelpful call center representative).
If you were provided helpful information, ask your next question.
[email protected] Update December 2016:
The [email protected] email is no longer active.
Here’s the automated response:
“We’re sorry. You’ve contacted an address that does not accept incoming email. We’re not monitoring questions through this email address and this request has not been received by our support team.
We’d love to help out if you have an issue. Please submit your request by tapping “Help” in the Uber app or by visiting help.uber.com from a web browser. There you’ll find answers to frequently asked questions and have the option to submit a support request.
We look forward to chatting with you soon!
Uber runs what is called “Uber Partner Sites” which is sort of their local online presence. These sites are organized differently, depending on the region or city they cover. These local partner sites feature a lot a valuable information, such as:
- Which Uber car services (UberX, LUX, SUV, etc) are available locally
- Related requirements for Uber cars
- Local contact information for Uber cities
- Local Uber office hours
Generally speaking, you’ll find information that is unique for a region or city, for example the requirement to display airport placards when entering airport premises in certain areas, etc.
These local partner sites have comprehensive information on how to use the Uber app for their partners (“Uber 101” ). Here are examples of some of the most popular Uber Partner Sites:
- Los Angeles: losangeles.ubermovement.com
- New York: driveubernyc.com
- Miami: ubersouthflorida.com
- Chicago: chicago.ubermovement.com
- East Coast: uberecpartners.com
Each city that the Uber service operates in has it’s own local Uber email address in addition to the main [email protected] email address above. If you are having trouble getting the information you need from the main Uber company support email, you can try contacting your local team. You can find the local email address on your city’s partner website.
4. Live Chat
There now is a relatively new Live Chat available that allows you to chat with a representative from Uber customer service. This option will provide you most likely with an immediate response to your questions during live chat hours.
However, the Uber live chat is not available 24/7. Representatives are only available between 5am and 12am Pacific Standard Time.
This is a direct link to Uber’s live chat:
Update July 2016: This live chat is no longer active.
5. Uber App
Uber partners and passengers have the option to contact Uber direct on the Uber app. The app Uber provides for partners/drivers is different than for passengers, but the help function is mostly the same.
Here is how to use the app for both passengers and drivers:
Uber App for Passengers
- Open the Uber taxi app and click on the menu icon at the top left of the screen
- Select “Help” from the list of menu options
- You can either select “Last Trip” to report a problem on your most recent trip or you can select any of the options under “Report an Issue” to get help regarding anything else. The options include: trips, account, payment, how to use Uber, or Uber for Business.
As soon as an Uber ride is completed, you can also simply reply to your email receipt or app receipt.
Uber Driver App
When you’re signed in to your ‘partners Uber app’, the following options are available:
- Open the Uber partner app and click on “account”
- Select “Help” at the top of your menu options
- Select between “Trips”, “Account”, “Payments”, “Device”, “How to use Uber” or “Vehicles”.
These selections will then lead you to a list of help points to choose from.
6. Visit Local Uber Office
Major cities often have physical offices that you can visit to meet an Uber customer service representative in person, if you haven’t had any luck with any of the other methods. Make sure to check your local Uber partner website for the exact address and business hours of your local Uber office before paying a visit.
Please note that this line is strictly for users who require safety-related assistance!
Note: this is NOT an Uber number. It is strictly for emergency or safety-related assistance.
Uber Customer Service: Conclusion
Depending on the urgency and nature of your question or issue, one of the 7 listed possibilities to contact Uber will hopefully lead to a successful resolution. You can always try a different approach, if the first one is not working. Contacting Uber via email might take some patience and (friendly) persistence. Good luck :).
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