Contact Us

Looking to contact Uber? Do you have a question, complaint or any other kind of input?

How to contact UberHere are some ways to contact Uber:

Read about 7 Ways to Contact Uber here

  • Uber Help Portal: This is generally speaking your main “Uber Customer Service” portal, whether you’re an Uber partner or a passenger. Go to help.uber.com, select between “for riders” and “for partners” and you’ll find a variety of frequently asked questions, responses and other helpful tools.
  • Uber Partner Sites and local Uber email contact: Uber runs local online ‘contact centers’ that provide specific information for an area or a city. This can be anything from Uber car requirements, specific requirements to enter local airport premises, or business hours for local Uber offices.
  • Uber App: The ride sharing app offers a direct Uber contact option for partners and passengers. If you’re a partner, the app will be slightly different than if you’re using it as an Uber driver.
  • Uber live chat: This is a fairly new feature that is part of Uber Customer Service. You have the opportunity to speak with an Uber representative in a live chat a receive an immediate response.
    • Business hours for the live chat are:
      • Monday – Friday 5am to 12am Pacific Standard Time.
    • Here’s the link to Uber’s live chat:
    • t.uber.com/chatwithus
  • Visit local Uber office: Major cities and Uber service areas mostly have a physical office where you can meet Uber representatives. No appointment needed, but we highly recommend checking the business hours on the Local Uber Partner Site before heading over.
  • Emergency Only!! Critical Safety Response Line: 
    • Please note that this line is strictly for users who require safety-related assistance and not an Uber contact phone number!
      • 800-353-8237 (UBER)
    • Note: this is NOT an Uber number. It is strictly for emergency or safety-related assistance.

For more details and information on Uber Customer Service, click here.


 

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